Refund policy

Code Natura| codenatura.shop | Last updated: 19 OCT

At Code Natura, we want you to be happy with your purchase. If you are not completely satisfied, we are here to help.

1. Returns

You can return unopened and unused products within 14 days of receiving your order. To be eligible, items must be in the same condition as when you received them, with all seals, packaging and labels intact.

For health protection and hygiene reasons, Shilajit Resin, Capsules and Gummies cannot be returned once the seal has been broken, unless the product is faulty (see section 6).

You have a legal right to cancel your order within 14 days of receiving your goods, without giving a reason. This policy gives you longer, but does not affect that right.

2. How to return an item

a. Email us at support@codenatura.shop within 14 days of receiving your order. Please include your order number and, if you wish, the reason for your return.

b. We will confirm your return and give you a return reference number.

c. Package the items carefully, include a copy of your invoice and the reference number, and send them within 14 days of contacting us to:

HT inc LTD, 27 Heathcote, Tadworth, Surrey, KT20 5TH

3. Refunds

Once we receive and inspect your return, we will email you to confirm. If it is approved, we will refund the price of the items to your original payment method within 14 days of receiving them back, or of receiving proof of postage, whichever comes first.

If you cancel within 14 days of receiving your order, we will also refund the standard delivery cost you paid.

4. Exchanges

We do not offer direct exchanges. If you would like a different item, please return the original as above and place a new order on our website.

5. Return shipping costs

You are responsible for the cost of returning items, unless the return is due to an error on our part (for example, the wrong or a faulty item). We recommend using a tracked service, as we cannot take responsibility for parcels lost on their way back to us.

6. Damaged, defective or incorrect items

If your order arrives damaged, defective or not as ordered, please contact us at support@codenatura.shop within 14 days of delivery, with your order number and a photo of the item. We will offer you a replacement or a full refund, and we will cover the return postage and the original delivery cost. This applies even if the product has been opened.

This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Parcels lost in transit

If your parcel has not arrived within 7 working days of dispatch, please contact us at support@codenatura.shop. We will investigate with the carrier and send you a replacement or a full refund.

8. Contact us

If you have any questions about this policy, please contact us:
27 Heathcote, Tadworth, Surrey, KT20 5TH
Email: support@codenatura.shop
Website: codenatura.shop

Thank you for choosing Code Natura.

Code Natura Team